Returns & Refund Policy

Refund & Return Policy

1. Return Window

You have 14 days from the date of receiving your item to request a return.
Requests made after this period will unfortunately not be eligible for a return or refund.

2. Return Eligibility & Conditions

To qualify for a successful return and full refund, the item must meet the following strict criteria:

Condition: The item must be unused, unwashed, unaltered, and in the exact same condition that you received it.
Packaging: It must be in its original packaging with all original tags, labels, and hygiene seals (if applicable) intact and unbroken.
Non-Returnable Items: Due to hygiene and health protection reasons, certain types of goods cannot be returned, including:

* Innerwear, underwear, and swimwear.
* Bodysuits and socks.
* Personal care items or cosmetics.
* Items purchased during a "Final Sale" clearance promotion.

3. Return Shipping & Fees

Return Shipping Fee:
We offer free returns. We will arrange a courier to pick up the item from your location at no additional cost to you.

Initial Shipping Fees: Please note that any initial shipping charges paid at the time of purchase are non-refundable.

4. How to Initiate a Return

To start a return, please follow these simple steps:

* Contact our Customer Support team via Email at [email protected] or WhatsApp at+971 52 059 9539.
* Provide your Order Number, the name of the item(s) you wish to return, and the reason for the return.
* Our team will review your request within 1 to 3 business days. Once approved, we will schedule a courier pickup or provide you with further return instructions.
5. Refund Processing & Timelines

Inspection: Once your returned item is picked up and received at our warehouse, it will undergo a quality inspection.
Approval Notice: We will send you an email or SMS notification to inform you whether your return has been approved or rejected based on its condition.
Refund Method: Approved refunds will be automatically credited back to your original payment method (Credit/Debit Card).
Processing Time: It typically takes 7 to 14 business days for the refund to reflect in your bank account, depending on your card issuer's policies.

6. Exchanges

We currently do not offer direct exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the product is defective, damaged, or if you receive the wrong item, please contact us within 48 hours of receipt with your order number and photo/video evidence. We will expedite a free replacement or full refund for you.

8. Contact Us

For any questions regarding your returns or refunds, please reach out to our team during our business days:

Email Support: [email protected]